Magento Commerce

Terms and Conditions

These Terms & Conditions apply to the use of the web site www.thestrawstore.com owned by The Straw Store. Our contact details are as follows:

The Straw Store

Batson’s Cottage
Haverhill Road
Horseheath
Cambs
CB21 4QR

Email Address: enquires@thestrawstore.com

The Use of this Web Site:

All users of this web site agree that their access to, and use of this web site are subject to the Terms & Conditions set forth in this notice and all applicable laws, and that any such access or use is undertaken at the user's risk.

The Straw Store reserves the right, at its sole discretion, to change, add or remove portions of these Terms & Conditions, at any time, without prior notice. Any such changes can be found on the Terms & Conditions page of The Straw Store web site. It is therefore your responsibility to check these Terms & Conditions each time before using this web site. Your continued use of this web site following the posting of changes will mean that you accept and agree to the changes. As long as you comply with these Terms & Conditions and any such changes, The Straw Store grants you ("end user") a personal, non-exclusive, non-transferable, non-sub licensable, limited privilege to enter and use this web site.

All content, graphics, code and software used on or incorporated into this site, and the arrangement or integration of all such content, graphics, code and software, are subject to copyright and/or other proprietary or intellectual property rights or licenses held by The Straw Store, and all rights thereto are specifically reserved. Permission is granted to copy and print content from this site solely for personal, non-commercial purposes related order placement or shopping with The Straw Store. Any other use of this site, content or information is strictly prohibited, unless written permission from The Straw Store is first obtained.

The Straw Store tries to represent its product pictures and descriptions as accurately as possible. However, The Straw Store does not warrant that product descriptions, photos or other content from this site is accurate, complete, reliable, current, or error-free. The Straw Store web site may at times contain typographical errors or inaccuracies and may not be complete or current. The Straw Store therefore reserves the right to correct any errors, inaccuracies or omissions (including after an order has been submitted) and to change or update information at any time without prior notice. Please note that such errors, inaccuracies or omissions may relate to pricing and availability, and The Straw Store reserves the right to cancel or refuse any order placed based on incorrect pricing or availability information. Please also note that due to the fact that the straw finials and corn dollies are handmade the finished product may vary slightly from the photo of the product on the website.

This web site, products, services, content, software, artwork, data, and information are provided "as is" with all faults. The Straw Store makes no representations or warranties of any kind, whether expressed or implied, with respect to this web site, or content or information available on or through this web site. Except as otherwise provided under applicable laws, neither The Straw Store nor its directors, employees, agents, contractors, successors or assigns of each, shall be liable for any damages whatsoever arising out of, or related to the use of this web site. This limitation of liability applies to direct, indirect, consequential, special, punitive or other damages you or others may suffer, as well as damages for lost profits, business interruption or the loss of data or information, even if The Straw Store is notified in advance of the potential for any such damages.

You agree to indemnify and hold harmless The Straw Store and its parents, sister companies, subsidiaries, affiliates, service providers, other end users, distributors, licensors, officers, directors and employees from any claim or demand, including reasonable attorneys' fees, made by any third party arising out of or related to your violation of these Terms & Conditions, or your violation of any law, regulation or third-party right.

The entire risk arising out of the use of this web site, the use of any products and/or services offered on or in connection with the web site, and/or the use of any content remains with you. In no event shall The Straw Store or its licensors or any of their officers, directors, employees, agents or affiliates be liable for any consequential, incidental, direct, indirect, special, punitive, or other damages whatsoever (including, without limitation, damages for loss of business profits, business interruption, loss of business information, or other pecuniary loss) arising out of these Terms & Conditions or the use of or inability to use any products, services, and/or content, with the delay or inability to use The Straw Store web site or related services, the provision of or failure to provide products or services, or for any information, software, products, services and content obtained through the web site, or otherwise arising out of the use of The Straw Store web site whether based on contract, tort, negligence, strict liability or otherwise even if The Straw Store has been advised of the possibility of such damages. The Straw Store recommends that if a straw finial is being purchased to be fixed to a thatched roof then an experienced Thatcher should carry out the work.

Notwithstanding anything else in these Terms & Conditions or posted on this site, the maximum liability that The Straw Store shall have is limited to any amounts actually paid to The Straw Store by the end user. You assume all risk of loss for shipped products. Order information such as billing or shipping address that is inaccurate or incomplete may result in delays that shall not be the responsibility of The Straw Store. You acknowledge and agree that the limitations of liability, disclaimers of warranties and limited remedies set forth herein represent an inseparable allocation of risk (including, without limitation, in the event of a total and fundamental breach of this terms of use) that is an essential basis of the bargain between the parties.

Ordering from this web site:

As a condition of registering with our web site or making any purchases of any products and/or services or conduct any transactions, you represent that you have first read our Privacy Policy and consent to the collection, use and disclosure of your information as described in our Privacy Policy. Our Privacy Policy may change from time to time, and as a condition of browsing this web site, using any features or making any purchase, you agree that you will first review our Privacy Policy prior to making any initial or subsequent purchases.

By registering, and each time you make a purchase through our web site, you grant permission for The Straw Store to contact you at your e-mail address for either order conformation or marketing purposes. To stop receiving our marketing emails, please send a notification via email to enquires@thestrawstore.com

To purchase any goods on our site, you must be at least eighteen (18) years of age.

Payments must be made via our payment portal or you may contact us regarding other available methods of payment. You agree to pay all fees and charges incurred in connection with your purchases (including any applicable taxes) at the rates in effect when the charges were incurred. Unless you notify The Straw Store of any discrepancies within 60 days after they first appear on your statement, you agree that they will be deemed accepted by you for all purposes.

Your receipt of an order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. The Straw Store reserves the right at any time after receipt of your order to accept or decline your order for any reason. The Straw Store further reserves the right at any time after receipt of your order, without prior notice to you, to supply less than the quantity you ordered of any item. Your order will be deemed accepted by The Straw Store upon our delivery of products that you have ordered. We may require additional verifications or information before accepting any order.

The Straw Store shall have the right to refuse or cancel any orders placed for products and/or services listed at an incorrect price, rebate or refund, or containing any other incorrect information or typographical errors. The Straw Store shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and payment has been processed. If your payment has already been processed for the purchase and your order is cancelled, The Straw Store shall immediately issue a credit to your payment account in the amount of the charge.

By submitting an order through our site, you agree to our store policies, including our return and exchange policies, restocking fees, and return exceptions.

The Straw Store reserves the right, at any time, to change its prices and billing methods for products or services sold, effective immediately upon posting on the site or by e-mail delivery to you.

Privacy Policy:

The Straw Store does not disclose buyers' information to third parties other than when order details are processed as part of the order fulfillment. In this case, the third party will not disclose any of the details to any other third party.

Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies. Data collected by this site is used to:
a. Take and fulfil customer orders
b. Administer and enhance the site and service
c. Only disclose information to third-parties for goods delivery purposes

We do not retain any card information on this site. All card transactions are handled via a secure service provided by Paypal.

Delivery and Handling Charges:

Delivery charges vary depending on the product. For the larger items we use a courier service and for the smaller items they will be sent by Royal Mail. For shipping costs outside of the UK please contact us on this email address enquires@thestrawstore.com

We try our utmost to dispatch orders within the delivery times stated under the products. Where products are out of stock we will notify you via email or telephone that we are waiting for stock of the item, or offer an exchange, or refund for the missing item.

Delivery times can only be estimated as a commercial carrier is used.

All deliveries require a signature; therefore try to use an address that is not unattended. Returns Policy:

Returns must be sent to our shipping and returns depot:

Batson’s Cottage
Haverhill Road
Horseheath
Cambridgeshire
CB21 4QR
The Straw Store Returns Policy complies with "The Consumer Protection (Distance Selling) Regulations 2000".

1. If you receive a damaged or defective item, please email us at enquires@thestrawstore.com with the order number and the product condition within 24 hours of receipt to obtain an authorization number for returns. Unauthorized returns may be refused or disregarded.

2. Damaged/defective items delivered must be returned to us securely packaged and wrapped along with the returns authorization number. After we receive the product, we will examine and test the defect of the item(s).

3, If we find the defect described in your email, we will ship you a replacement for the defective item(s). Otherwise, the original item will be shipped back to you.

4. Goods returned for any other reason must be in pristine condition with labels attached and all original packing intact. In order to return goods you must first email The Straw Store at enquires@thestrawstore.com and return the goods within 7 working days from receipt of the goods. The Straw Store will refund the purchased price of the item(s) excluding postage and packaging costs. The Straw Store reserves the right not to refund item(s) that are not returned in a re-saleable condition.
6. We recommend that you send your return via a reliable carrier and we are not responsible for lost returns.

Cancellation Policy:

If you wish to cancel an order, please contact us immediately. You may cancel your order in total without reason up to 24 hours after you receive the order. Goods returned must be in pristine condition with labels attached and all original packing intact. In order to return goods you must first email The Straw Store at enquires@thestrawstore.com and return the goods within 7 working days from receipt of the goods. The Straw Store will refund the purchased priced of the item(s) excluding postage and packaging costs. The Straw Store reserves the right not to refund item(s) that are not returned in a re-saleable condition and we reserve the right to charge for postage if goods have already been shipped.

Your rights to return goods are protected under the EU Distance Selling Directive which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm